Terms & Conditions
1. Introduction
By signing or submitting any prescription slip (RX slip) or its equivalent to SAMZ Dental Lab, you agree to abide by all the terms and policies outlined in this agreement.
2. Limitation of Liability
SAMZ Dental Lab shall not be liable for any incidental or consequential damages, including but not limited to inconvenience, lost wages, chair time, or pain and suffering.
3. Payment Terms
Invoice Payment:
- All invoices must be paid in full on or before the 10th day of the month following the month in which they are prepared, even for cases not yet seated in patients’ mouths.
Payment Options:
- Credit Card on File / Autopay:
- Autopay Option: You may choose to keep a credit card on file. If you opt for this, your account will automatically be charged on the 15th of each month.
- Non-Autopay Option: If you prefer not to have your account on autopay, please ensure your balance is paid before the 15th of each month.
- No Credit Card on File:
- If you decide not to keep a credit card on file, you must pay your balance on or before the 20th of each month to avoid having your account placed on hold.
- Credit Card on File / Autopay:
Late Payments:
- Any unpaid amounts will incur a 1.5% monthly interest charge.
- Accounts with unpaid balances after the 20th will be placed on hold until full payment is received.
- Accounts remaining on hold for 60 days will be referred to our collection service, and all balances owed will incur an additional 25% service fee.
Billing Cycles:
- All cases will be billed and payable in stages or billing cycles.
- Alloy Case Pricing
- Any case involving precious or semi-precious alloys (high noble or semi-precious) will be billed at the regular restoration case price plus the cost of the alloys used, calculated by weight (in grams or fractional grams).
Alloy charges are based on prevailing market rates and may fluctuate up or down in accordance with current market pricing.
Such cases may, at the discretion of SAMZ Dental Lab, be subject to pre-payment before fabrication begins.
Returned Cheques:
- A £50.00 fee will be charged for all returned cheques.
Dispute Resolution:
- All disputes shall be governed by the laws of Pakistan / England and Wales.
- The prevailing party in any dispute shall recover all fees and expenses associated with the case.
4. Production Sites
- All cases are manufactured at SAMZ Dental Lab, Lahore, Pakistan.
5. Turnaround Times
- Turnaround times mentioned on our website (samzdentallab.com), platforms, or marketing materials are averages.
- Turnaround time is 14 working days from collection at your practice to delivery back to your practice, excluding public holidays.
6. Prosthesis Insertion and Patient Maintenance
- All prostheses must be inserted by a licensed practising dentist.
- Patients must adhere to a semi-annual dental maintenance program (cleaning and examination) at the practice of a licensed practising dentist.
7. Warranty Exclusions
The warranty will be void under the following conditions:
Impression Issues:
- Cases with unclear impressions where the technician must proceed without a new impression.
- Cases where the doctor requests the technician to trim margins “best they can” due to unclear margins.
- Cases with double-sided quadrant (triple tray) impressions showing tray sides through the impression material.
- Inlay or onlay cases recorded with a double-sided quadrant (triple tray) impression.
- Impressions sent using the putty wash technique.
- Cases with alginate impressions that are not already poured upon submission.
Remake Cases:
- Remake cases must include the original dental prosthetic and model work at the time of the remake to avoid additional charges.
- Remake cases with instructions differing from the original case (e.g., shade, material, type of clasps for partials) will be fully charged.
- For shade remakes due to SAMZ Dental Lab’s error, the case will be refabricated at no charge, provided the remake uses the exact same shade as initially requested. Changes in shade will result in full charges.
- Any remake case without new impressions and/or models.
- Any case can be remade at no charge under the conditions above only twice. The third remake and any subsequent remakes will be charged in full.
- For digital remake cases, the original restoration and models must be received by SAMZ Dental Lab within 7 working days of the remake request; otherwise, the case will be fully recharged. If your remake case gets charged in full, you must return the original case within 60 days to receive the credit.
Technical Issues:
- Cases requiring a reduction coping for occlusal clearance or draw problems.
- Cases requiring the lab to spot the opposing teeth for clearance.
- Cases made to fit under an existing partial without the partial included in the impression or without a jig of the partial clasps.
- Cases where the doctor instructs the technician to proceed despite technical limitations.
- Cases processed without a 3D printed model at the doctor’s request.
Materials and Components:
- Cases involving high-noble alloys.
- Implant cases where parts provided by the doctor’s office are not from the same brand as the implant seated in the patient’s mouth.
- Cases involving zirconia cantilever bridges with distal pontics (contraindicated due to high risk of breaking).
- All denture cases processed as “1-Step Direct Finish”.
Additional Exclusions:
- Repairs resulting from accidents, neglect, abuse, failure of supportive tissue structures, improper case adjustments, or improper dental hygiene.
- Incidental or consequential damages, including inconvenience, lost wages, chair time, or pain and suffering.
- Custom trays are not covered under warranty.
8. Cancellation Policy
Digital Cases:
- Cancellation requests must be made within 24 hours from when the case is received by SAMZ Dental Lab.
- Cancellation requests made after 24 hours are subject to being charged at full price.
Physical Cases:
- Cancellation requests must be made within 72 hours from when the case is received by SAMZ Dental Lab.
- Cancellation requests made after 72 hours are subject to being charged at full price.
9. What is Covered
Covered:
- Repair or replacement of the appliance under warranty conditions.
Not Covered:
- Cash refunds for prosthetics.
- Costs incurred for removal or insertion of the appliance.
- Bite blocks and custom trays.
- All denture cases processed as “1-Step Direct Finish”.
10. Consent to Receive Communications
By submitting your information on any form on our website (samzdentallab.com), you agree to receive communications from SAMZ Dental Lab and its subsidiaries.
Types of Communications:
- Phone calls.
- Emails.
- SMS/MMS messages.
- Other forms of electronic communication.
Purpose of Communications:
- Customer care.
- Marketing purposes.
- Order updates.
- Appointment reminders.
- Newsletters.
- Promotional offers.
- Information relevant to our products and services.
Opt-Out Options:
- SMS Messages: Reply “STOP” to any SMS message to opt out.
- Email Communications: Follow the unsubscribe instructions provided in the email.
- Contact Us Directly: Call us at +92 332 4758377 to opt out.
- Note: Even if you opt out of marketing messages, we may still send non-promotional communications related to your account or transactions.
Data Protection and Privacy:
- Your personal information will be handled in accordance with our Privacy Policy, available on our website.
- We are committed to safeguarding your information and complying with all applicable laws and regulations regarding personal data and electronic communications.
Compliance with Laws:
- SAMZ Dental Lab adheres to all relevant laws and regulations, including but not limited to:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
- We ensure that your rights and preferences are respected.
- SAMZ Dental Lab adheres to all relevant laws and regulations, including but not limited to:
11. General Provisions
Baseline Dental Standards:
- The dental office agrees to adhere to baseline dental standards and technical recommendations, whether listed above or not.
Changes to Terms and Conditions:
- All conditions listed above are subject to change.
- We reserve the right to modify these terms and policies at any time.
- Any changes will be effective immediately upon posting to our website or by other means of notification.
Acceptance of Terms:
- Your continued use of our services constitutes acceptance of these terms and any updates thereto.
For any questions or concerns regarding these terms and conditions, please contact us at:
- Phone: +92 332 4758377
- Email: info@samzdentallab.com
- Website: samzdentallab.com
Note: This agreement supersedes all previous agreements, representations, or understandings, whether written or oral, relating to the subject matter herein.
